Customs Fees are unfortunately a tax that is sometimes placed on packages traveling to international locations. These fees are completely imposed by the importing governments. The amount of these fees vary with the value of the contents. Unfortunately these fees must be paid by the consumer directly and will not be covered by Fame House. If you have any questions on this tax and how it is applied, please contact your local customs office.
Standard Shipping Time
International shipments normally take 1-4 weeks to arrive.
- Missing packages
- International shipments generally take between 1-4 weeks to arrive. Though not typical, international orders can occasionally be delayed in customs, causing them to take up to 8-10 weeks to arrive. If a package has not arrived within 10 weeks of the ship date, please contact us via e-mail at firstname.lastname@example.org.
Please use standard English characters when filling out shipping information to avoid delays in processing your order.
Returns & Exchanges for International Orders
ORDERS SHIPPING OUTSIDE OF THE UNITED STATES:
- We are able to accept return and exchange requests for international orders within 90 days from the date of purchase. We are unable to accommodate any requests falling out of these guidelines.
- All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way.
- We are unable to accept return or exchange requests for any Limited Edition, clearance, or sale items.