Shipping Information

General Shipping Information
  • In most cases, orders are shipped within 2-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.

  • Once your package has shipped, you will receive tracking information via the e-mail provided with your shipping information.

  • Domestic orders normally arrive within 3-7 days of the ship date unless otherwise specified. Shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility.

  • International orders normally take 2-4 weeks from the ship date to reach their destination.

  • We are not responsible for lost packages due to shipping addresses provided incorrectly. Shipping delays will occur if an incorrect address is provided at checkout.

  • If your package is returned to our facility due to shipping error, we will contact you for an updated address via the e-mail provided with your shipping information. If we do not receive a response within 10 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.

International Shipping

  • Customs Fees

    • Customs Fees are unfortunately a tax that is sometimes placed on packages traveling to international locations.  These fees are completely imposed by the importing governments.  The amount of these fees vary with the value of the contents.  Unfortunately these fees must be paid by the consumer directly and will not be covered by Fame House.  If you have any questions on this tax and how it is applied, please contact your local customs office.

  • Standard Shipping Time

    • International shipments normally take 1-4 weeks to arrive.

  • Missing packages

    • International shipments generally take between 1-4 weeks to arrive. Though not typical, international orders can occasionally be delayed in customs, causing them to take up to 6-8 weeks to arrive. If a package has not arrived within 8 weeks of the ship date, please contact us via e-mail at customercare@famehouse.net